Get in Touch With Us
This page is for readers who want to reach the Online Casinos editorial team directly — to query something we have published about a new UK casino site, to flag an offer whose terms have changed, or to ask how we arrive at our rankings. Email is the only channel we operate, and every message is read by a person.
Email us
Write to [email protected]. We aim to reply within two working days, Monday to Friday. There is no phone line and no live chat on this site — if you need urgent help with a stuck withdrawal, a locked account or a bonus that has not credited, that has to go to the casino's own support team, because we are an independent comparison site and hold no access to any operator's systems.
To get a useful answer first time, include the operator name, the page on robwilsonmp.com you were reading, and where relevant the wording of the offer as you saw it. Screenshots of promotional terms are genuinely helpful when you are reporting a discrepancy.
What we can and cannot help with
| We can help | We cannot help |
|---|---|
| Explaining how a listed welcome offer is structured and what conditions attach to it | Releasing, extending or re-crediting a bonus on your casino account |
| Correcting an out-of-date offer, rating or description on our pages | Overturning an operator's verification, responsible gambling or account-closure decision |
| Pointing you to the licensing and complaints route that applies in Great Britain | Acting as your representative in a dispute or handling your personal documents |
| General questions about payment options, timings and typical limits | Chasing a specific pending withdrawal on your behalf |
| Editorial, press and partnership enquiries | Offering individual gambling, tax or financial advice |
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one of them, Online Casinos may earn a commission from the operator at no extra cost to you. That relationship does not buy a position in our lists, does not lift a rating, and does not stop us publishing a limitation. If you believe a review reads as though it has been bought, say so in your email and quote the line — we would rather rewrite it than defend it.
Questions we get about the brands we list
Most contact mail is about the new casino sites on our tables, and nearly always about the size of the headline offer. Below are short notes on the three highest-ranked brands we cover, written the way we would answer them by email.
Betmica — the biggest headline number on our list
Betmica sits top on an editorial rating of 10.0, largely because its welcome package is structured across several deposits rather than loaded onto one, which suits players who intend to stay a few weeks rather than test a site once. The advertised offer is 570% up to £5,700 plus 270 free spins, and that is a maximum tied to qualifying deposits — reaching the ceiling means committing a substantial amount of your own money, so the realistic figure for most readers is a small fraction of the headline. Limitation: a percentage that large almost always carries a heavy wagering requirement and per-spin stake caps, and Betmica does not make those numbers obvious at the point of signup. Read the bonus terms in full before you deposit.
Kikibet — a cleaner two-part structure
Kikibet, rated 9.9, comes up in reader mail because its 350% up to £5,555 with 300 free spins is easier to follow than most: a match element and a spins element, with the spins typically released in daily tranches rather than all at once. That staged release suits casual play. Limitation: free spins released daily expire daily, so a player who logs in twice a week will forfeit most of them, and spin winnings are usually subject to their own wagering and a cap on what can be converted to cash.
Betninja — a flat, readable offer
Betninja earns its 9.9 on clarity rather than scale. A £1,000 bonus and 100 free spins for all new players is a stated cash ceiling instead of a percentage, which makes the trade-off easier to judge before you commit. Limitation: a flat figure is not automatically better value — the wagering multiple, game weighting and maximum bet while a bonus is active decide that, and on those points Betninja is unremarkable rather than generous.
How the rest of the list compares
| Brand | Editorial rating | Headline offer as advertised |
|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins |
| Kikibet | 9.9 | 350% up to £5,555 + 300 free spins |
| Betninja | 9.9 | £1,000 bonus + 100 free spins |
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins |
| Smash Casino | 9.8 | 600% up to €10,000 slots package |
| Nightluck | 9.8 | €6,400 + 280 free spins + 805% |
| CoinPoker | 9.8 | 150% up to $2,000 |
| Rivo | 9.7 | 1000% up to €10,000 + 25% cashback |
| Daytonaspin | 9.6 | 255% up to £4,500 + 255 free spins |
Ratings here are our editorial scores, not customer review averages. Where an offer is advertised in euros or dollars, your deposit converts at the operator's rate and your bank or card issuer may add its own charge — worth factoring in before you compare a euro package against a sterling one.
Costs, deposits and getting paid — the questions that fill our inbox
Registering and browsing costs nothing. The money you put at risk is your deposit, and a bonus never removes that risk. Beyond the deposit, the recurring cost readers ask about is wagering: a bonus you cannot withdraw until you have staked it a set number of times is a commitment of time and bankroll, not a gift.
- Debit cards — the standard route for UK players. Deposits are instant; withdrawals usually return to the same card and commonly take a few working days. Credit cards cannot be used for gambling in Great Britain.
- E-wallets — typically the quickest for payouts once identity checks are complete. Note that many operators exclude e-wallet deposits from welcome bonus eligibility; check before you fund the account.
- Bank transfer — reliable and usually free at the operator's end, but the slowest to arrive.
- Pay-by-mobile and prepaid options — useful for small, capped deposits; often cannot be used to receive a withdrawal, so you will need a second method.
- Cryptocurrency — offered by some international brands, including poker-led sites. Values move between deposit and cashout, and crypto sits outside UK consumer payment protections. Treat it as the least forgiving option.
If you email us about a delayed payout, tell us which method you used and whether verification was completed. Most delays we hear about turn out to be pending document checks rather than a refusal to pay, and the first withdrawal is almost always the slowest.
What is actually on these sites
New casino sites broadly split their lobbies the same way, and knowing the categories makes our reviews easier to read:
- Slots — the bulk of any new lobby, from simple three-reel games to megaways and jackpot titles. Slots normally contribute 100% toward wagering.
- Table games — roulette, blackjack, baccarat and casino poker in software form. Often contribute far less toward wagering, sometimes nothing.
- Live dealer — streamed tables with human croupiers and game-show formats, played to fixed table limits and usually excluded from bonus play.
- Instant win and speciality — scratchcards, crash titles and bingo-style rooms, often the smallest section on a new site.
- Poker — a distinct product with its own cash games and tournaments rather than a casino sub-section; CoinPoker is the poker-led brand on our list.
Games come from third-party studios rather than the casino itself. We do not publish game counts unless an operator states them, because catalogue figures date quickly.
The other products these operators run
Most of the brands we list are not casino-only. The same account usually opens a sportsbook — football, racing, tennis, in-play markets — and sometimes virtual sports, esports or a separate bingo room. These sit on different margins and different bonus mechanics: sports offers tend to use free bets with minimum odds attached, while casino offers use match percentages and spins. Bonus funds rarely cross between the two, and staking a casino bonus on sport will usually void it. If your query concerns a sportsbook promotion on a site we cover as a casino, say so in your email — the terms are separate documents.
Licensing, eligibility and where to take a complaint
You must be 18 or over to gamble in Great Britain. Operators serving this market are required to hold a licence from the Gambling Commission, and licensed sites must verify your age and identity, apply affordability and safer-gambling measures, and honour the self-exclusion scheme that covers licensed British operators. Some sites in this sector hold overseas licences instead; those fall outside that framework and the protections differ, which is the practical distinction we explain on our guide to casinos that operate outside GamStop.
Your obligations are straightforward: register in your own name, use payment methods in your own name, complete verification honestly, and treat deposits as money you can afford to lose. If you have a dispute, the sequence is the operator's complaints procedure first, then its alternative dispute resolution provider, then the regulator. We can explain that route; we cannot shortcut it, and we are not a regulator, an ombudsman or a support service.
How we reach our rankings, if you want to challenge them
We research and verify publicly available information — licensing details, published bonus terms, stated payment methods and timings, game categories, mobile availability and the clarity of the terms themselves. We do not claim to have deposited, played or withdrawn at these sites, and nothing on this site is a tested result. Advertised payout speeds are the operator's claim, not our measurement. Commission does not affect position. If you can show us that a published term differs from what we have written, email the evidence and we will correct the page and note the date.
Responsible gambling
If your message concerns your own gambling or someone else's, tell us — we will point you to the free, independent support available in the UK, including GamCare and the National Gambling Helpline, and to GamStop for self-exclusion across licensed British operators. We keep those messages confidential and we will not send marketing of any kind in reply.
Before you write
- Check the operator's own terms page first; it answers most bonus questions outright.
- If your issue is with an account, contact that casino's support and keep the reference number.
- For anything about our content, include the page and the exact wording you are querying.
- Send it to [email protected] and allow two working days.
Readers flagging changed terms are the fastest way this site stays accurate, and we would rather hear from you than leave a stale figure on the page.